Coronavirus spurred Russians' interest in contactless ATMs
MOSCOW, 8 Nov - PRIME. Russians this year began to use contactless ATMs more actively: their share in the total turnover in January-September 2020, which was affected by the coronavirus pandemic, increased by 4.5% on an annualized basis, a study by Russian Standard Bank showed. one of the largest Russian retail banks and acquirers. The research results are available to RIA Novosti.
MOSCOW, November 8 - PRIME. Russians this year began to use contactless ATMs more actively: their share in the total turnover in January-September 2020, which was affected by the coronavirus pandemic, increased by 4.5% on an annualized basis, a study by Russian Standard Bank showed. one of the largest Russian retail banks and acquirers. The research results are available to RIA Novosti.
As part of the study, analysts examined statistics on all transactions that customers made in its ATM network for the three quarters of 2020 and 2019. We analyzed average receipts, number of transactions, volume, popularity depending on age and type of ATM, as well as their geography.
"The growing popularity of contactless ATMs was reflected in the statistics: the total share of transactions in them increased by 3%, and the share of the total turnover increased by 4.5% compared to the same period last year. It is obvious that in 2020 consumers are used to using ATMs with an NFC sensor." , - analysts calculated.
The authors of the study note that at the very beginning of the introduction of contactless ATMs, customers using them differed in a fundamentally different payment behavior - they preferred to withdraw money more often than to deposit funds into accounts, in contrast to conventional ATMs. In the same year, the situation gradually leveled off. At the same time, according to the results of three quarters of 2020, the ratio of cash deposits to cash withdrawals was: 77% to 23% in terms of the number of transactions and 58% to 42% in terms of the amount of transactions in contactless ATMs.
“We are confident that in the current conditions a significant part of customers will use ATMs with NFC sensors, as they feel confident and secure with them: there is no need to insert the card into the ATM, touch the device once again, which speeds up and simplifies the operation. the growing interest in NFC-ATMs - the active transition of Russians to digital cards that do not have a physical carrier, "- comments Elena Petrova, Deputy Chairman of the Board of Russian Standard Bank.
At the same time, contactless ATMs are repeating the trend of decreasing cash turnover noted in standard ATMs in the first nine months of this year, the authors of the study write. So, in January-September 2020, customers deposited money by 30% less and received cash from contactless ATMs by 23% relative to the three quarters of 2019. The trend speaks of the transition to non-cash payments, which are not only more convenient, but also safe in a pandemic, the study notes.